SwoopdCatch every heat pump enquiry, even mid install
Swoopd texts back every missed call within seconds, qualifies the lead and books the site visit, so you never lose a supply and install job while you are up a ladder with the drill running.
A heat pump install is a high value job. Supply and fit on a good unit runs well into the thousands, and a multi room or ducted system is a serious ticket. So when a homeowner rings for a quote and you are halfway through brazing a line set, the call you miss could be the most expensive one of your week.
Swoopd makes sure you do not lose it. The second a call goes unanswered, it texts the caller back from your number, asks what they are after and books the site visit or sets up a callback, while they are still keen and before they ring the next installer.
Why a missed call costs heat pump installers thousands
The season runs hot and cold, literally. When the first cold snap hits, every second household decides they want a heat pump and the phone does not stop. The trouble is you are flat out installing the last lot, so the new enquiries roll to voicemail and most callers will not leave one. They just ring the next name on Google.
You miss calls because you are on the tools:
- Up a ladder fitting the outdoor unit
- Drilling through a wall or running pipe through a ceiling
- On a roof or in a tight ceiling space with no spare hands
- Driving between quotes and installs with the van loaded
Each missed call could be a full supply and install gone elsewhere.
How Swoopd works for your day
Swoopd works alongside your existing mobile number, so nothing changes about how you take calls. When you cannot answer, it texts the caller straight away, asks whether it is a single room, a multi room or a ducted system, how big the space is and whether it is a new install or a replacement, then books a site visit or arranges a callback for a detailed quote.
By the time you ring back, you already know the job, the rough scope and the address, so you can quote faster and win more.
Quote the good jobs first
Swoopd sorts the quick replacements from the bigger multi room and ducted jobs, and puts every lead on your phone in one tidy list. You chase the high value installs first and let Swoopd hold the rest, so a busy winter does not mean a phone full of missed money.
- Instant text back on every missed call
- Captures system type, room size and new or replacement
- Books site visits and flags bigger quotes for callback
- Works on your existing number, no new phone
It also keeps you looking sharp. A homeowner comparing three installers will lean toward the one who replied in seconds, even before you have measured up.
Try it before the next cold snap
Plans start at $99 a month with a 14 day free trial. One recovered supply and install pays for it many times over. See pricing for the full breakdown.
When winter hits and the phone runs hot, let Swoopd answer the calls you cannot, so the high value installs come to you.
Frequently asked questions
Can it handle a busy winter rush?
Yes. When the cold hits and the phone does not stop, Swoopd replies to every missed call instantly, qualifies the job and books site visits, so a flood of enquiries does not turn into a flood of lost work.
Does it capture the system the customer wants?
Yes. Swoopd asks whether it is a single room, multi room or ducted system, how big the space is and whether it is new or a replacement, so you know the job before you call back.
Do I keep my number?
Yes. Swoopd works alongside your existing mobile number. Customers ring the number on your van and your listings, and Swoopd only steps in when you cannot answer.