Last updated: 8 September 2026
Swoopd is operated by Swoopd Limited (company number 9448343, NZBN 9429053885111), a New Zealand company. We provide missed call recovery and job booking software for trade businesses in New Zealand. We handle your personal information in accordance with the New Zealand Privacy Act 2020 and its information privacy principles.
We use a small number of essential cookies to run the website and dashboard and to keep you signed in. We also use first party analytics to understand how the site and dashboard are used, so we can fix problems and improve them. We do not use advertising cookies and we do not sell your browsing data. You can block or delete cookies in your browser settings, but some parts of the service may not work properly if you do.
We rely on trusted third party providers for hosting, our database, messaging, email delivery, artificial intelligence and payment processing. They only process your data as needed to deliver the service, under their own security and privacy commitments. We can provide our current list of these providers on request at hello@swoopd.io.
If you connect an optional integration yourself — Google Calendar, Xero, Facebook or a job management system — that provider also receives the data needed for that connection, and you can disconnect it at any time from Settings.
Your data is stored in Australia. The database holding your account, customer, booking and conversation records is hosted in Sydney. Some processing happens elsewhere: our application servers run in Singapore, and our web hosting, artificial intelligence, messaging and email providers operate from the United States and across global networks, so parts of your data are processed in those countries. Wherever your data goes, we require providers to protect it to standards comparable to New Zealand and Australian privacy law. We do not sell your data.
We do not give any government agency, regulator or law enforcement body voluntary access to your data. We disclose it only where we are legally compelled to, under a warrant, production order, subpoena, statutory notice or court order.
Before we respond to any such request we check that it is genuine, that the body making it has the legal power to compel the information, and that the order actually covers what is being asked for. If a request is unlawful or wider than its legal basis allows, we push back on it, and where there are grounds we ask the issuing court to set it aside. If we do have to disclose something, we release the minimum the order requires and nothing more. We never provide bulk access, direct access to our systems, or credentials.
Most of the information passing through Swoopd belongs to your customers, and for that information you are the controller, not us. If an authority approaches us for it, we tell them to come to you and we let you know so you can respond or object.
Unless the law prevents us, we will tell you if we receive a request for your data. Where a non-disclosure order stops us, we will tell you once it lapses.
Your data is kept for as long as your account is active. If you cancel your account, we delete your data within 30 days. You can export all your data at any time from Settings.
You can access, correct, export, or delete your data at any time. Contact us at hello@swoopd.io or use the export feature in Settings.
If you have a concern about how we handle your personal information, contact us first at hello@swoopd.io and we will work to put it right. If you are not satisfied with our response, you can complain to the Office of the Privacy Commissioner at privacy.org.nz.
Swoopd Limited
Company number 9448343
NZBN 9429053885111
Christchurch, New Zealand
hello@swoopd.io