UsersPeople with their own login, including you
1
Up to 5
Up to 15
Voice (missed call detection)
✓
✓
✓
Branded WhatsApp numberSend from your own branded WhatsApp
—
Coming soon
Coming soon
SMS short codePaid add on, set up on request
Add on
Add on
Add on
Facebook MessengerEnquiries to your Facebook page are answered and booked, same as a missed call
✓
✓
✓
Email & web enquiry to leadWebsite and email enquiries become leads, with an optional auto reply in your name and your booking link
✓
✓
✓
Understands photosCustomers send a photo of the problem on WhatsApp and the assistant reads it: what is broken, the kind of work and the rough scale
✓
✓
✓
Take over a chatPause the assistant on one customer, reply yourself, then hand the chat back
✓
✓
✓
Smart calendar + booking
✓
✓
✓
Your own booking pageA link customers use to pick a job and a time, straight into your diary
✓
✓
✓
Automatic lead follow upNudges leads who have not replied yet
✓
✓
✓
Customer booking confirmations
✓
✓
✓
Pre job remindersReminds the customer before you arrive
✓
✓
✓
Smart routingYour day ordered for driving, with live traffic times between jobs
✓
✓
✓
Leave-now alertsA push when it is time to set off, timed to the traffic right now
✓
✓
✓
Cancel or move by replyCustomers reply to their confirmation to cancel or ask for another time
✓
✓
✓
Jobs close themselvesFinished bookings complete automatically so your list stays honest
✓
✓
✓
Diary briefingsShort briefings at 7am, 11:30am and 6pm with your run, what came in and who to call back
✓
✓
✓
Team job notifications
—
✓
✓
Job assignment to team members
—
✓
✓
Assign leads in bulkTick several leads and hand them all to one person
—
✓
✓
Team performance reportingEstimated value of work booked per tradie and per area
—
—
✓
Roles & permissionsOffice vs field tech access
—
—
Coming soon
Google Calendar syncTwo way, through a Swoopd Bookings calendar in your Google account
✓
✓
✓
Apple Calendar and OutlookA private link shows your jobs in the calendar app on your phone
✓
✓
✓
FergusBooked jobs go to Fergus and Fergus jobs block your diary
—
Coming soon
Coming soon
CRM syncPush leads to Pipedrive, HubSpot or GoHighLevel
—
Coming soon
Coming soon
Public API & webhooksBuild your own integrations. Not during the free trial
—
—
✓
Swoopd AI AssistantText your Swoopd number to run your diary: book jobs, block out time, move them and check your day
Add on
✓
✓
ListingsFor real estate, property managers and holiday rentals. The assistant answers from your listings and books open homes and viewings
—
✓
✓
Ask EllaThe helper inside the app. How to answers on every plan, plus questions about your own leads, diary and invoices with the AI Assistant
How to answers
✓
✓
Services and pricesSet a price, options and brochure links for each service, and the assistant gives customers a guide price you confirm
✓
✓
✓
AI qualification modeNatural language conversation engine
✓
✓
✓
Name your botGive it a name and it introduces itself like a receptionist would
✓
✓
✓
Teach it your businessYour hours, areas, prices and the questions you always get asked, and it answers from those
✓
✓
✓
Analytics dashboard
Full
Full
Full + team
Invoice from a jobWrite it up from the finished booking, then email it as a PDF or share it on WhatsApp
✓
✓
✓
Push it to Xero, paid status backYour customer can pay online if you take card payments in Xero
—
✓
✓
CRM pipelineFollow up, meeting, quote sent statuses
✓
✓
✓
Google review requestsTurn it on and add your review link, and customers are asked after a finished job
✓
✓
✓
Custom logo & brandingYour logo on your booking page and in the app
—
✓
✓
Monthly ROI reportEstimated value of work booked, conversion rate, funnel
Basic
Full
Full + team
Returning customer detection
✓
✓
✓
Urgent lead escalationInstant alert for emergency jobs
✓
✓
✓
Support
Email
Priority email
Priority phone + WhatsApp